Privacy Policy

Last updated: November 2025

Cinnabar Green Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This policy explains how we collect, use, store, and protect your information when you visit www.cinnabargreen.com or interact with our services.

If you have any questions:

📧 hello@cinnabargreen.com

📞 +254 743 618969

 

1. Information We Collect

We may collect the following types of information:

a. Personal Information you provide directly

When you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact customer care

  • Enter a giveaway or promotion

This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

We only collect this information if you voluntarily submit it.

b. Information collected automatically

When you browse our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on the website
    General location data

This helps us understand how visitors use our website and improve performance.

c. Payment Information

All payments are processed securely by our trusted payment partners (e.g. Paystack, PayPal Stripe, Shopify Payments).

We never see or store your card details.


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations and shipping updates

  • Respond to enquiries and provide customer support

  • Improve website performance and user experience

  • Personalise your shopping experience

  • Send marketing communications (only if you opt in)

We do not sell, rent, or share your personal information with external third parties for their marketing purposes.


3. How We Store & Protect Your Information

We take reasonable technical and organisational measures to protect your information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Alteration

All transactions are processed over secure, encrypted connections (SSL).

Our service providers (couriers, payment gateways, web hosts) are required to handle your information securely and only for the purpose for which it was provided.


4. Sharing Your Information

We may share your information with trusted partners only when necessary to operate our business:

  • Shipping partners (Fargo Courier, DHL)

  • Payment processors (Stripe/Paystack/Shopify Payments)

  • Email service providers (e.g. Klaviyo)

  • Website hosting & analytics tools (Shopify, Google Analytics)*

*You may opt out of Google Analytics using your browser settings.

We do not share your data for any purpose unrelated to fulfilling your order or improving your experience.


5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Improve site performance

  • Analyse traffic and usage patterns

You can manage or disable cookies at any time through your browser settings.

Please note that disabling cookies may affect certain features of the website (e.g., checkout).

6. Email Marketing

If you subscribe to our newsletter, we may send you:

  • Updates

  • Offers

  • New product launches

  • Event information

You can unsubscribe at any time by clicking the link in any marketing email.


7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw consent for marketing

  • Request a copy of your stored information

To exercise any of these rights, contact us at hello@cinnabargreen.com.


8. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Meet legal and accounting requirements

  • Resolve disputes

Order and transaction records may be stored for up to 7 years to comply with tax and business laws.


9. Children’s Privacy

Our website is not intended for use by children under 16. We do not knowingly collect personal information from minors.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.


11. Contact Us

If you have any questions about this policy or how your information is handled, please reach out:

📧 hello@cinnabargreen.com

📞 +254 743 618969

We reply to all enquiries within 1–2 business days (often much sooner).