Terms and Conditions

Last updated: November 2025

Welcome to Cinnabar Green. These Terms & Conditions (“Terms”) govern your use of www.cinnabargreen.com and all purchases made from Cinnabar Green Ltd (“we”, “us”, “our”).

By using our website or placing an order, you agree to these Terms.

If you have any questions, we’re here to help:

📧 hello@cinnabargreen.com

📞 +254 743 618969

 

 

1. Product Information

We aim to ensure that all descriptions, ingredient lists, imagery, and usage details on our website are accurate and up to date.

If you need more information about a product, our team will be happy to assist.


2. Ordering With Us

When you place an order, you are submitting an offer to purchase the products in your cart under these Terms.

Before confirming your order, you may review, edit, or remove items and update your personal details.

Once submitted, orders cannot be edited, but you may contact us as soon as possible if you require assistance.


3. Prices, Currency & Payment

  • All product prices are listed in Kenyan Shillings (KES).

  • Prices include Kenyan VAT, where applicable.

  • International orders are zero-rated (0% VAT).

  • Shipping charges are added at checkout.

We accept MPesa, Visa/Mastercard, and international cards via our secure payment partners.

Cinnabar Green does not store or have access to your card details.

Payment is captured when you click “Place Order.”


4. Order Confirmation

After checkout, you will receive an order confirmation email with:

  • Order number

  • Billing and shipping information

  • Items purchased

  • Total paid

  • Delivery method

Please review the confirmation and contact us immediately if anything is incorrect.


5. Shipping & Delivery

A full breakdown of domestic and international delivery timelines is available on our Shipping & Delivery page.

Once shipped, you will receive a tracking link (Fargo or DHL Express).

Delivery timelines are estimates and may vary due to courier delays, customs, weather, or circumstances outside our control.


6. Checking Your Order

Inspect your items upon arrival. If something is damaged or missing, please contact us within 48 hours with photos of the product and packaging so we can resolve the issue quickly.


7. Returns

We accept returns of unopened, unused products within 7 days of delivery. For safety and hygiene reasons, we cannot accept opened or used skincare items.

Full details are available on our Returns Policy page.


8. Duties, Taxes & Customs

International orders may incur duties, VAT/GST, or customs clearance fees.

These charges are determined by your country’s customs authority and must be paid by the recipient.

We do not collect or control these fees. See our Taxes & Duties page for more information.


9. Cancellations

Orders can only be cancelled if they have not yet been fulfilled.

Please contact us immediately if you wish to cancel.


10. Intellectual Property

All content on this website — including text, images, branding, product information, and design — is the property of Cinnabar Green Ltd and may not be reproduced without permission.


11. Privacy & Cookies

We use cookies to enhance your shopping experience. Our Privacy Policy explains how your data is collected, used, and protected.


12. Limitation of Liability

Cinnabar Green is not responsible for:

  • Delays caused by couriers

  • Delays caused by customs

  • Incorrect information provided by the customer

  • Loss or damage after successful delivery.

Nothing in these Terms affects your consumer rights under Kenyan law.


13. Sustainability & Environmental Claims

We take pride in using natural botanicals and sustainable practices. However, variations in scent, colour, and texture may occur due to seasonal harvest differences and the interaction between ingredients.These variations are normal and part of working with real, naturally sourced ingredients.

All environmental claims are made in good faith based on our current farming, sourcing and production practices.


14. Gifting

You may send an order as a gift by entering a separate delivery address at checkout. We do not include pricing inside parcels. Gift notes and packaging may be available during promotional periods or upon request (subject to availability).


15. Wholesale Terms Summary

We offer wholesale partnerships to select retailers, spas, and hotels.

Key points:

  • Wholesale enquiries must be sent to sales@cinnabargreen.com

  • Minimum order quantities (MOQs) may apply

  • Delivery timelines vary depending on order size

  • Wholesale returns and exchanges follow separate terms, shared with approved partners

  • Wholesale orders may be shipped via Fargo, DHL, or dedicated transport depending on size and destination.

Wholesale partners receive access to brand assets, product information and guidelines once approved.


16. Allergen & Patch Test Disclaimer

Our formulations use natural botanical ingredients. If you have known sensitivities or allergies, please review the ingredient list carefully. We recommend performing a patch test before using any new skincare product. Discontinue use if irritation occurs.


17. Governing Law

These Terms are governed by the laws of Kenya. Any disputes will be handled in Kenyan courts.


18. How to Contact Us

For questions about your order or these Terms:

📧 hello@cinnabargreen.com

📞 +254 743 618969

We reply to all enquiries within 1–2 business days (often much sooner).